Contact Us
Questions about how we rate online casino bonuses, spotted something out of date on one of our pages, or just want to flag an issue with an operator we cover? This page explains how to reach Top Online Casinos and what we can and can't help with.
What we can help with
Top Online Casinos is a research and comparison site. We don't operate any casino, hold player funds, or process deposits and withdrawals, so our team can't resolve account issues, missing payments, or bonus disputes on a casino's own platform. What we can do is:
- Answer questions about how we researched and rated the bonuses and casinos listed on this site
- Correct factual errors — an outdated offer, a wrong wagering figure, an expired promotion
- Take feedback on a review or comparison table that seems unclear or unfair
- Point you toward the right resource if you're dealing with a gambling-related problem
What to contact the casino directly about
If your question relates to your own account — a bonus that hasn't credited, a withdrawal that's taking longer than expected, or verification documents a casino has asked you to submit — that has to go through the operator's own customer support team, not us. Every licensed casino publishes support contact details (live chat, email or phone) on its own site, and its support team is the only party with access to your account.
Before reaching out to a casino about a bonus, it's worth rereading the offer terms first. Most disputes come down to a wagering requirement, a maximum bet limit while a bonus is active, or a game that doesn't count toward playthrough — details that are usually spelled out in the small print rather than the headline offer.
Reporting an error or an outdated offer
Casino bonuses change often — a welcome offer can be updated, capped, or withdrawn by the operator at any time, and our listings reflect what was published as of our last review. If you notice a bonus, rating, or figure on this site that no longer matches what a casino is actually offering, let us know which page and which offer so we can check it against the operator's current terms. We rely on reader reports like this to keep our comparisons accurate.
If gambling has stopped feeling like entertainment
We're not a support service for gambling problems, and we won't pretend to be qualified to act as one. If you're finding it hard to stick to limits, gambling with money you need for other things, or gambling isn't fun anymore, our Responsible Gambling page lists practical tools — deposit and time limits, self-exclusion programmes, and links to national support organisations — that are worth reading before you contact anyone else.
Before you get in touch
A few things that often answer common questions faster than waiting for a reply:
- Our About Us page explains how we research and score the casinos and bonuses featured on this site
- Our Terms and Conditions page covers how the site works, including our affiliate relationships with the operators we list
- If you're outside the standard US market and looking at alternatives, our Non Gamstop Casinos UK guide may be more relevant than a direct message to us
What happens after you reach out
We read every message that comes in, but this is a small editorial team, not a live support desk, so responses aren't instant. Factual corrections and licensing queries tend to get answered fastest; general feedback on the site's format or coverage may take a little longer to work through. We don't respond to messages asking us to promote a specific casino, review it more favourably, or remove a competitor — our ratings aren't for sale, and that applies here too.
If you're weighing up which welcome bonus actually suits how you play, our ranked comparisons above are a good starting point — each entry lists the headline offer and its material conditions side by side, so you can compare wagering requirements and caps before deciding where, or whether, to sign up.